Magnus Box - Notice history

All systems operational

Partner Servers - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.91%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

SMTP Servers - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Third Party: HelpScout → Email Processing - Operational

Third Party: HelpScout → Docs Sites - Operational

Third Party: Google Workspace → Calendar - Operational

Third Party: Google Workspace → Gmail - Operational

Third Party: Google Workspace → Drive - Operational

Notice history

Apr 2025

No notices reported this month

Mar 2025

Outage Notification – Partner Node 0 (Atlanta)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The new Partner Node has been successfully deployed, and the configuration was restored from our 2 AM backup.

    Due to the IP address change, connected devices may take a little time to detect the new server and reconnect. No action is needed on your part—connections should automatically restore shortly.

    We will continue to monitor the situation and provide further updates as needed. Thank you again for your patience and understanding.

  • Identified
    Identified

    Vultr has confirmed a hardware failure affecting Partner Node 0 in their Atlanta datacenter. Their engineering team is still investigating but has stated there is no certainty of a positive outcome.

    To restore service as quickly as possible, we are now deploying a new Partner Node using our hourly configuration backups. This process is underway and is expected to take approximately one hour.

    We will continue to provide updates as progress is made. Thank you for your continued patience.

  • Investigating
    Investigating

    We’ve been notified of a partial outage at Vultr’s Atlanta datacenter that is affecting Magnus Box partners on Partner Node 0. Vultr’s team is actively working with onsite technicians to restore service as quickly as possible. We’re monitoring the situation and will provide updates as we receive them.

    Thank you for your patience.

Important: Backup Transition and Temporary Downtime
  • Completed
    March 15, 2025 at 3:14 AM
    Completed
    March 15, 2025 at 3:14 AM

    The transition of backups to Phoenix-B2 (BackBlaze) has been successfully completed. All services are fully operational. If you encounter any issues or need support, please don’t hesitate to contact us at support@magnusbox.com.

  • Update
    March 15, 2025 at 12:07 AM
    In progress
    March 15, 2025 at 12:07 AM

    We are performing a final validation check before redirecting the storage vaults.

  • In progress
    March 14, 2025 at 9:10 PM
    In progress
    March 14, 2025 at 9:10 PM

    The redirection of backups from Phoenix (Wasabi) to Phoenix-B2 (BackBlaze) has begun. Backups will be temporarily unavailable during this process, with an estimated downtime of three hours. We are working to complete this transition as quickly as possible. For assistance, please contact support@magnusbox.com

  • Planned
    March 14, 2025 at 9:10 PM
    Planned
    March 14, 2025 at 9:10 PM

    We are transitioning backups from our Phoenix (Wasabi) storage to Phoenix-B2 (BackBlaze) as part of our ongoing efforts to enhance performance and reliability. During this process, backups may experience temporary interruptions. If you have any questions or concerns, please reach out to our support team at support@magnusbox.com.

Feb 2025

No notices reported this month

Feb 2025 to Apr 2025

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