Magnus Box - Emergency Maintenance - Nexus Cluster – Incident details

All systems operational

Emergency Maintenance - Nexus Cluster

Resolved
Major outage
Started 2 days agoLasted about 3 hours

Affected

Storage Gateways

Major outage from 8:03 PM to 10:47 PM

Nexus

Major outage from 8:03 PM to 10:47 PM

Updates
  • Resolved
    UTC
    Resolved

    Magnus Box Partners,

    All clear. The work on our datacenter cooling system has been completed and the Nexus cluster has been returned to service.

    All systems are operating normally. Any backup jobs that were delayed during the maintenance window should resume normally.

    Thank you for your patience and understanding while we worked through this.

  • Investigating
    UTC
    Investigating

    We are currently performing emergency facility maintenance at the Magnus Box datacenter related to an issue with the cooling system.

    A vendor is onsite and actively working to resolve the issue. Out of an abundance of caution and to protect our infrastructure, we are temporarily taking the Nexus cluster offline while this work is completed.

    Backup data hosted on Nexus will be temporarily unavailable during this maintenance. Backup jobs may be delayed or retry once the cluster is returned to service.

    At this time, this is a precautionary shutdown and we will restore the Nexus cluster as soon as it is safe to do so.

    We will provide another update as work progresses.

    Thank you for your patience.

    Mike
    Magnus Box