Magnus Box - Notice history

All systems operational

Partner Servers - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
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Jul 2024

SMTP Servers - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Third Party: HelpScout → Email Processing - Operational

Third Party: HelpScout → Docs Sites - Operational

Third Party: Google Workspace → Calendar - Operational

Third Party: Google Workspace → Gmail - Operational

Third Party: Google Workspace → Drive - Operational

Notice history

Jul 2024

Nebula Storage Cluster Scheduled Maintenance
  • Completed
    July 14, 2024 at 10:00 PM
    Completed
    July 14, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    July 14, 2024 at 10:00 AM
    In progress
    July 14, 2024 at 10:00 AM
    Maintenance is now in progress
  • Planned
    July 14, 2024 at 10:00 AM
    Planned
    July 14, 2024 at 10:00 AM

    Wasabi has informed us about an upcoming maintenance window in our Nebula Storage Cluster. They will be conducting essential system work to update various components to enhance performance and reliability. This work will be conducted between the hours of 6:00 AM EST to 6:00 PM EST on Sunday, July 14th, 2024.

    During this maintenance, there may be intermittent intervals lasting 5-10 minutes where customers could experience a higher-than-expected rate of 500-level errors. Magnus Box does not anticipate any widespread or major issues will occur during this time.

    To stay informed about the progress of this maintenance activity, please subscribe to status page, status.magusbox.com. No other storage clusters will be affected.

    We apologize for any inconvenience this maintenance may cause and appreciate your patience and understanding as we strive to enhance our services. If you have any questions or concerns, please don't hesitate to reach out to our support team via email at support@magnusbox.com, via phone at (888) 933-2975, or live chat on magnusbox.com.

Jun 2024

Degraded Performance- Wasabi Storage Clusters
  • Resolved
    Resolved

    Wasabi has resolved this issue. Please reach out to support@magnusbox.com if you are experiencing any issues with your backups that started after 2:40 am EST.

  • Monitoring
    Monitoring

    Wasabi's team has identified the issue and taken action to address it. Currently, all services are up, and we will monitor them to ensure the issue is fully resolved.

    Please let us know if you have any questions by messaging us at support@magnusbox.com and we will update you all when we have more information. Thank you!

  • Identified
    Identified

    Hello Partners,

    Wasabi has informed us of system errors that are affecting all of their data centers. During this time, some partners will be experiencing degraded backup performance, up to and including failed backups, while the issues are active. Wasabi has not provided a timeline on when the issue will be resolved.

    Please let us know if you have any questions by messaging us at support@magnusbox.com and we will update you all when we have more information. Thank you!

May 2024

Wasabi US-East-1 and US-East-2 - Degraded performance
  • Resolved
    Resolved

    Wasabi has notified us that systems are back online. We will continue to monitor backups on our end.

    Please reach out to support@magnusbox.com with any questions.

  • Identified
    Identified

    Hey there partners,

    We've become aware of an issue regarding failed backups and wanted to address this quickly. Due to impacted systems at Wasabi, some partners will be experiencing failed backups while those hardware issues are repaired. This is currently in repair and will take several hours to be corrected.

    Please let us know if you have any questions by messaging us at support@magnusbox.com and we will update you all when we have more information. Thank you!

    Latest Update from Wasabi

    Update - We are continuing the restoration of the impacted components. A large number of servers have been rebooted & restored and we are working on the remaining servers in both regions. We anticipate the full process to complete between 4-8 hours. We will continue to update our status page. May 31, 2024 - 01:09 UTC

May 2024 to Jul 2024

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