Magnus Box - Notice history

All systems operational

Partner Servers - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

SMTP Servers - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Third Party: HelpScout → Email Processing - Operational

Third Party: HelpScout → Docs Sites - Operational

Third Party: Google Workspace → Calendar - Operational

Third Party: Google Workspace → Gmail - Operational

Third Party: Google Workspace → Drive - Operational

Notice history

Sep 2024

Upcoming Data Migration - Raven to Nexus
  • Completed
    September 07, 2024 at 5:50 PM
    Completed
    September 07, 2024 at 5:50 PM

    The migration to Nexus is now fully complete. We have reviewed the backups, and everything looks good. If you have any questions or encounter any issues, please don’t hesitate to reach out to us at support@magnusbox.com.

    Thank you for your patience and continued trust in Magnus Box!

  • In progress
    September 06, 2024 at 11:06 PM
    In progress
    September 06, 2024 at 11:06 PM

    We have completed the process of pointing all storage vaults to Nexus, and the initial backups have finished successfully with no reported issues. Our team is closely monitoring the situation and will keep the maintenance window open for a few more hours to ensure everything remains stable.

    Thank you for your continued patience.

  • Planned
    September 06, 2024 at 4:00 PM
    Planned
    September 06, 2024 at 4:00 PM

    We will be migrating data from our Raven storage cluster (hosted with Wasabi) to our Nexus cluster in our data center. This process will require temporary downtime as we complete the migration. Affected partners have been notified via email, and all vaults will be updated following the migration.

    Thank you for your patience and understanding.

  • In progress
    September 06, 2024 at 3:37 PM
    In progress
    September 06, 2024 at 3:37 PM

    We are currently performing a scheduled migration from Raven to Nexus. During this time, users may experience intermittent access to services as we work to complete the transfer. Our team is actively monitoring the process and ensuring that all systems are transitioned smoothly.

    Thank you for your patience as we enhance our infrastructure to better serve you. We will continue to provide updates as the migration progresses.

Aug 2024

Magnus Box Datacenter Network Maintenance
  • Completed
    August 26, 2024 at 2:19 AM
    Completed
    August 26, 2024 at 2:19 AM

    The scheduled maintenance for the Magnus Box Datacenter has been successfully completed. All services on Akira, Nexus, and Apollo are now back online and fully operational.

    Thank you for your patience and understanding during this brief downtime.

    Best regards,
    The Magnus Box Team

  • Planned
    August 26, 2024 at 2:00 AM
    Planned
    August 26, 2024 at 2:00 AM

    Magnus Box Partners,

    There will be a scheduled network downtime for the Magnus Box data center on Sunday, August 25th, at 10:00 PM EST. This 20-minute outage is necessary to perform essential firmware updates and general maintenance.

    During this time, services on Akira, Nexus, and Apollo will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our systems.

    Thank you for your continued support.

    Best regards,
    The Magnus Box Team

  • In progress
    August 26, 2024 at 1:45 AM
    In progress
    August 26, 2024 at 1:45 AM

    The scheduled maintenance for the Magnus Box Datacenter is now in progress.

Jul 2024

Nebula Storage Cluster Scheduled Maintenance
  • Completed
    July 14, 2024 at 10:00 PM
    Completed
    July 14, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    July 14, 2024 at 10:00 AM
    In progress
    July 14, 2024 at 10:00 AM
    Maintenance is now in progress
  • Planned
    July 14, 2024 at 10:00 AM
    Planned
    July 14, 2024 at 10:00 AM

    Wasabi has informed us about an upcoming maintenance window in our Nebula Storage Cluster. They will be conducting essential system work to update various components to enhance performance and reliability. This work will be conducted between the hours of 6:00 AM EST to 6:00 PM EST on Sunday, July 14th, 2024.

    During this maintenance, there may be intermittent intervals lasting 5-10 minutes where customers could experience a higher-than-expected rate of 500-level errors. Magnus Box does not anticipate any widespread or major issues will occur during this time.

    To stay informed about the progress of this maintenance activity, please subscribe to status page, status.magusbox.com. No other storage clusters will be affected.

    We apologize for any inconvenience this maintenance may cause and appreciate your patience and understanding as we strive to enhance our services. If you have any questions or concerns, please don't hesitate to reach out to our support team via email at support@magnusbox.com, via phone at (888) 933-2975, or live chat on magnusbox.com.

Jul 2024 to Sep 2024

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