Magnus Box - Notice history

All systems operational

Partner Servers - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%
Dec 2024
Jan 2025
Feb 2025

SMTP Servers - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%
Dec 2024
Jan 2025
Feb 2025

Third Party: HelpScout → Email Processing - Operational

Third Party: HelpScout → Docs Sites - Operational

Third Party: Google Workspace → Calendar - Operational

Third Party: Google Workspace → Gmail - Operational

Third Party: Google Workspace → Drive - Operational

Notice history

Feb 2025

No notices reported this month

Jan 2025

Nebula storage migration
  • Completed
    January 29, 2025 at 1:09 AM
    Completed
    January 29, 2025 at 1:09 AM

    ✅ [COMPLETED] Nebula to Apollo Storage Cluster Migration

    The migration of the Nebula storage cluster to Apollo infrastructure has been successfully completed.

    What Was Done: • Final data replication completed • Traffic successfully redirected to Apollo • All systems operational

    Impact & Next Steps: • All services have resumed normal operation • Any missed backups will automatically run during their next scheduled job • No action needed from partners

    Thank you for your patience during this infrastructure upgrade. If you experience any issues, please contact our support team at

  • In progress
    January 28, 2025 at 9:02 PM
    In progress
    January 28, 2025 at 9:02 PM

    [IN PROGRESS] Nebula to Apollo Storage Cluster Migration

    The migration of the Nebula storage cluster to the Apollo infrastructure is currently in progress.

    What’s Happening:

    • Final data replication is underway.

    • Traffic redirection to Apollo is pending.

    Impact:

    • Backups to Nebula are temporarily unavailable.

    • No action is needed from partners.

    We’ll provide another update once the migration is complete. Thank you for your patience!

  • Planned
    January 28, 2025 at 9:00 PM
    Planned
    January 28, 2025 at 9:00 PM

    We will be performing a planned migration of our Nebula storage cluster (Wasabi) to our new Apollo storage infrastructure.

    WHAT'S HAPPENING • Pausing Nebula storage cluster backup operations • Blocking access to Nebula storage cluster • Completing final data replication • Redirecting traffic to Apollo storage cluster

    IMPACT • Only affects Nebula storage cluster operations • Backups to Nebula will fail during the maintenance window • No action required from partners • Normal operations will resume automatically after migration

    This migration will transition Nebula storage from Wasabi to our new Apollo storage cluster, powered by 45 drives servers. We will provide real-time updates throughout the maintenance window.

    Thank you for your patience during this infrastructure improvement.

Unplanned Maintenance: Nexus Transfer Server Upgrade
  • Resolved
    Resolved

    [Incident Resolved] - Nexus Transfer Server Maintenance Completed

    Update: The unplanned maintenance on the Nexus Transfer Server has been successfully completed.

    Details:

    • The node replacement was carried out as planned, and the server is now fully operational.

    • Backup jobs that may have failed during the maintenance window will automatically complete during their next scheduled run.

    We appreciate your patience and understanding as we worked to improve the performance and reliability of our platform. If you encounter any issues or have further questions, please don’t hesitate to contact our support team.

    Thank you for trusting Magnus Box!

  • Identified
    Identified

    [Incident] - Unplanned Maintenance: Nexus Transfer Server Upgrade

    We are performing unplanned maintenance on the Nexus Transfer Server to improve system performance and reliability.

    Reason for Maintenance: The Nexus Transfer Server requires a node replacement to ensure continued stability and optimal performance for all partners.

    Impact:

    • Backup jobs may fail during this maintenance window but will complete during their next scheduled job without any manual intervention required.

    • No data will be lost.

    What You Can Expect:

    • Live updates will be provided throughout the maintenance process on our status page.

    • If any unexpected issues arise, our team will address them promptly and keep you informed.

    Need Assistance?
    If you have any concerns or questions, our support team is here to help. Please reach out through your usual support channel.

    We sincerely apologize for the short notice and thank you for your understanding as we work to improve the Magnus Box platform.

Nebula Storage Migration - January 12th, 2:00 PM EST
  • Completed
    January 12, 2025 at 11:06 PM
    Completed
    January 12, 2025 at 11:06 PM

    MAINTENANCE CANCELLATION NOTICE

    STATUS: CANCELLED Original Maintenance Window: Sunday, January 12th, 2025, 2:00 PM - 5:00 PM EST

    The planned migration from Nebula storage cluster (Wasabi) to Apollo storage infrastructure has been cancelled due to data transfer volume considerations. All systems will continue operating on the current Nebula infrastructure without interruption.

    CURRENT STATUS: • All systems operational • No service interruption • Nebula storage cluster remains active • Backups continuing as normal

    Next Steps: We will reassess the migration strategy and announce a new maintenance window with adjusted parameters in the future.

    For any questions or concerns, please contact our support team: Support Hours: 9 AM to 9 PM EST, Monday through

  • Planned
    January 12, 2025 at 7:00 PM
    Planned
    January 12, 2025 at 7:00 PM

    We will be performing a planned migration of our Nebula storage cluster (Wasabi) to our new Apollo storage infrastructure.

    WHEN • Sunday, January 12th, 2025 • 2:00 PM - 5:00 PM EST • Duration: 3 hours

    WHAT'S HAPPENING • Pausing Nebula storage cluster backup operations • Blocking access to Nebula storage cluster • Completing final data replication • Redirecting traffic to Apollo storage cluster

    IMPACT • Only affects Nebula storage cluster operations • Backups to Nebula will fail during the maintenance window • No action required from partners • Normal operations will resume automatically after migration

    This migration will transition Nebula storage from Wasabi to our new Apollo storage cluster, powered by 45 drives servers. We will provide real-time updates throughout the maintenance window.

    Thank you for your patience during this infrastructure improvement.

  • In progress
    January 12, 2025 at 2:57 PM
    In progress
    January 12, 2025 at 2:57 PM

    🔄 MAINTENANCE UPDATE: Early Start Notice

    Our planned Nebula to Apollo storage cluster migration has begun earlier than scheduled due to data sync volumes.

    CURRENT STATUS:

    • Migration is now in progress

    • Nebula storage cluster backup operations are paused

    • Access to Nebula storage cluster is blocked

    • Data replication is ongoing

    • Traffic redirection to Apollo storage preparation in process

    NO ACTION REQUIRED FROM PARTNERS.

    Normal operations will resume automatically after migration completion.


    We'll continue to provide real-time updates throughout this maintenance window.


    Questions? Contact our support team:

    📧 hello@magnusbox.com

Dec 2024

No notices reported this month

Dec 2024 to Feb 2025

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