US-East - Nebula Storage Cluster

US-East - Phoenix Storage Cluster

US-East - Raven Storage Cluster

US-Northeast - Nexus Storage Cluster

US-Northeast - Nexus Storage Cluster

US-Northeast - Orion Storage Cluster

US-Northeast - Orion Storage Cluster

US-Northeast - Akira Storage Cluster

US-Northeast - Akira Storage Cluster

EU-Central - Archon Storage Cluster

Canada - Talon Storage Cluster

Sydney Australia - Luna Storage Cluster

Sydney Australia - Luna Storage Cluster

Magnus Box Storage Clusters

Amsterdam, Netherlands

Atlanta, United States

Chicago, United States

Dallas, United States

Frankfurt, Germany

London, United Kingdom

Los Angeles, United States

Miami, United States

New York, United States

Paris, France

San Francisco, United States

Seattle, United States

Silicon Valley, United States

Sydney, Australia

Toronto, Canada

Partner Servers

Tercero: Wasabi → EU-West-1 (Londres)

SMTP Servers

SMTP servers are experiencing email report errors.

Hello partners, 
This weekend, the team here at Magnus Box became aware of erroneous backup email reports filing in since last night. Partners have been receiving a large volume of emails claiming backups were &quot;Missed&quot;. 
We believe this error may be due to Daylight Savings Time, but our team is still investigating until we know for sure. In the meantime, we have decided to disable backup email reports for all partners until we&#39;ve found a solution to this problem.
We sincerely apologize for any distress, confusion, and a stressful interruption to your weekend. We&#39;re working hard to resolve this issue as quickly as possible, and will keep you updated as we learn more. Thank you so much for your patience and cooperation, and please don&#39;t hesitate to reach out to us at support@magnusbox.com for any questions or concerns. Thank you again, and enjoy the rest of your weekend.

Hello partners, 
This weekend, the team here at Magnus Box became aware of erroneous backup email reports filing in since last night. Partners have been receiving a large volume of emails claiming backups were "Missed". 
We believe this error may be due to Daylight Savings Time, but our team is still investigating until we know for sure. In the meantime, we have decided to disable backup email reports for all partners until we've found a solution to this problem.
We sincerely apologize for any distress, confusion, and a stressful interruption to your weekend. We're working hard to resolve this issue as quickly as possible, and will keep you updated as we learn more. Thank you so much for your patience and cooperation, and please don't hesitate to reach out to us at support@magnusbox.com for any questions or concerns. Thank you again, and enjoy the rest of your weekend. 

Hello partners, 
Our team has identified a solution to the email errors affecting SMTP servers. We&#39;re working diligently to apply this solution to all affected partners and to get things running smoothly once more! 
We will update again when we have more news. For now, we want to say thank you for your patience and for giving us the time to correct these errors. Please contact us at support@magnusbox.com if you have any questions or concerns. Thank you again and enjoy the rest of your day!

Hello partners, 
Our team has identified a solution to the email errors affecting SMTP servers. We're working diligently to apply this solution to all affected partners and to get things running smoothly once more! 
We will update again when we have more news. For now, we want to say thank you for your patience and for giving us the time to correct these errors. Please contact us at support@magnusbox.com if you have any questions or concerns. Thank you again and enjoy the rest of your day!

Hello again partners, 
We&#39;re happy to announce that the Magnus Box team has resolved the issue with SMTP server email alerts. We will be spending time monitoring and making sure that everything is working smoothly for all of you. We regret the stress and interruption to everyone&#39;s weekends, but are appreciative of our awesome partner community for helping us through this frustrating technical difficulty.
In order to fix the errors, we had to upgrade all of your servers from Magnus Box version 22.5.1 to version 22.8.0 and have pushed the update to these endpoints.
Please, if you have any issues or questions, contact us at support@magnusbox.com and let us know if you encounter any more errors. Our goal is to make sure that every partner is getting adequate attention, care, and the level of service we have promised you. 
On behalf of the team at Magnus Box, thank you so much for your patience and for cooperating with us during this time. We apologize for the inconvenience and we hope to go forward without any further issue or interruption. Thank you and have a wonderful day and start to your week.

Hello again partners, 
We're happy to announce that the Magnus Box team has resolved the issue with SMTP server email alerts. We will be spending time monitoring and making sure that everything is working smoothly for all of you. We regret the stress and interruption to everyone's weekends, but are appreciative of our awesome partner community for helping us through this frustrating technical difficulty.
In order to fix the errors, we had to upgrade all of your servers from Magnus Box version 22.5.1 to version 22.8.0 and have pushed the update to these endpoints.

Please, if you have any issues or questions, contact us at support@magnusbox.com and let us know if you encounter any more errors. Our goal is to make sure that every partner is getting adequate attention, care, and the level of service we have promised you. 
On behalf of the team at Magnus Box, thank you so much for your patience and for cooperating with us during this time. We apologize for the inconvenience and we hope to go forward without any further issue or interruption. Thank you and have a wonderful day and start to your week.

The SMTP servers are fully functional.

Phoenix - US East connection issues

Hello Magnus Box Partners,
We are currently experiencing connection issues with our US-East Phoenix storage cluster. We have contacted the datacenter and are working with them to identify the issue. 
During this time, any backups pointing to US-East Phoenix may fail.
We apologize for the inconvenience. Please email support@magnusbox.com with any questions.

Hello Magnus Box Partners,

We are currently experiencing connection issues with our US-East Phoenix storage cluster. We have contacted the datacenter and are working with them to identify the issue. 

During this time, any backups pointing to US-East Phoenix may fail.

We apologize for the inconvenience. Please email support@magnusbox.com with any questions. 

The datacenter has located the issue with our connection to the US-East Phoenix storage cluster and has already repaired it. We will continue monitoring the connection to ensure everything is back up and running.

The datacenter has located the issue with our connection to the US-East Phoenix storage cluster and has already repaired it. We will continue monitoring the connection to ensure everything is back up and running. 



This incident has now been resolved.

Power Outage in our Michigan data center

Corte de energía en nuestro centro de datos de Michigan

The data center in Hemlock, MI is experiencing a full power outage. Technicians are currently on-scene to diagnose and fix the problem as soon as possible. Thank you for your patience, and please hold tight while we get power running to the data center again. We apologize for the inconvenience this has caused and we are doing our very best to get things repaired swiftly! We will update again as soon as we have news. -The Magnus Box team

El centro de datos en Hemlock, MI, está experimentando un corte total de energía. Los técnicos se encuentran actualmente en la escena para diagnosticar y solucionar el problema lo antes posible. Gracias por su paciencia y, por favor, manténgase firme mientras volvemos a encender el centro de datos. Pedimos disculpas por las molestias que esto haya causado y estamos haciendo todo lo posible para reparar las cosas rápidamente. Actualizaremos de nuevo tan pronto como tengamos noticias. -El equipo de Magnus Box

The data center in Hemlock, MI is experiencing a full power outage. Technicians are currently on-scene to diagnose and fix the problem as soon as possible. 
Thank you for your patience, and please hold tight while we get power running to the data center again. We apologize for the inconvenience this has caused and we are doing our very best to get things repaired swiftly! We will update again as soon as we have news.
-The Magnus Box team

El centro de datos en Hemlock, MI, está experimentando un corte total de energía. Los técnicos se encuentran actualmente en la escena para diagnosticar y solucionar el problema lo antes posible.
Gracias por su paciencia y, por favor, manténgase firme mientras volvemos a encender el centro de datos. Pedimos disculpas por las molestias que esto haya causado y estamos haciendo todo lo posible para reparar las cosas rápidamente. Actualizaremos de nuevo tan pronto como tengamos noticias.
-El equipo de Magnus Box

Power has been restored to the Nexus and Akira clusters in Michigan. Our team went on-site to repair the issue, and everything is running smoothly now. We will continue to monitor this data center in the meantime, just to ensure that this problem does not happen again. Thank you so much for your patience and we apologize for the inconvenience this may have caused. We hope everyone has a great weekend! Please contact us at support@magnusbox.com if you have any issues or questions.

Se restableció la energía en los clústeres Nexus y Akira en Michigan. Nuestro equipo fue al lugar para reparar el problema y ahora todo funciona sin problemas. Continuaremos monitoreando este centro de datos mientras tanto, solo para asegurarnos de que este problema no vuelva a ocurrir. Muchas gracias por su paciencia y nos disculpamos por las molestias que esto haya podido causar. ¡Esperamos que todos tengan un gran fin de semana! Póngase en contacto con nosotros en support@magnusbox.com si tiene algún problema o pregunta.

Power has been restored to the Nexus and Akira clusters in Michigan. Our team went on-site to repair the issue, and everything is running smoothly now. We will continue to monitor this data center in the meantime, just to ensure that this problem does not happen again. Thank you so much for your patience and we apologize for the inconvenience this may have caused. We hope everyone has a great weekend! 
Please contact us at support@magnusbox.com if you have any issues or questions.

Se restableció la energía en los clústeres Nexus y Akira en Michigan. Nuestro equipo fue al lugar para reparar el problema y ahora todo funciona sin problemas. Continuaremos monitoreando este centro de datos mientras tanto, solo para asegurarnos de que este problema no vuelva a ocurrir. Muchas gracias por su paciencia y nos disculpamos por las molestias que esto haya podido causar. ¡Esperamos que todos tengan un gran fin de semana!
Póngase en contacto con nosotros en support@magnusbox.com si tiene algún problema o pregunta.

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Phoenix S3 node replacement

This weekend, we will replace the Phoenix storage cluster&#39;s S3 node. We have outgrown the capacity of the S3 node making this a priority replacement. We will be replacing the node on either Saturday or Sunday, and it will take roughly 1-2 hours for us to complete the process.
Any backups to Phoenix may fail as the node will be offline during this maintenance.
Please email support@magnusbox.com with any questions.

This weekend, we will replace the Phoenix storage cluster's S3 node. We have outgrown the capacity of the S3 node making this a priority replacement. We will be replacing the node on either Saturday or Sunday, and it will take roughly 1-2 hours for us to complete the process.

Any backups to Phoenix may fail as the node will be offline during this maintenance.

Please email support@magnusbox.com with any questions. 

We have completed replacing the server and data has started flowing again. 
Please reach out to support@magnusbox.com with any questions.

We have completed replacing the server and data has started flowing again. 

Please reach out to support@magnusbox.com with any questions. 

We have begun the process of replacing the Phoenix storage cluster S3 node.

All systems operational

Recent notices