Affected
- ResolvedResolved
The SMTP servers are fully functional.
- MonitoringMonitoring
Hello again partners, We're happy to announce that the Magnus Box team has resolved the issue with SMTP server email alerts. We will be spending time monitoring and making sure that everything is working smoothly for all of you. We regret the stress and interruption to everyone's weekends, but are appreciative of our awesome partner community for helping us through this frustrating technical difficulty. In order to fix the errors, we had to upgrade all of your servers from Magnus Box version 22.5.1 to version 22.8.0 and have pushed the update to these endpoints.
Please, if you have any issues or questions, contact us at support@magnusbox.com and let us know if you encounter any more errors. Our goal is to make sure that every partner is getting adequate attention, care, and the level of service we have promised you. On behalf of the team at Magnus Box, thank you so much for your patience and for cooperating with us during this time. We apologize for the inconvenience and we hope to go forward without any further issue or interruption. Thank you and have a wonderful day and start to your week.
- IdentifiedIdentified
Hello partners, Our team has identified a solution to the email errors affecting SMTP servers. We're working diligently to apply this solution to all affected partners and to get things running smoothly once more! We will update again when we have more news. For now, we want to say thank you for your patience and for giving us the time to correct these errors. Please contact us at support@magnusbox.com if you have any questions or concerns. Thank you again and enjoy the rest of your day!
- InvestigatingInvestigating
Hello partners, This weekend, the team here at Magnus Box became aware of erroneous backup email reports filing in since last night. Partners have been receiving a large volume of emails claiming backups were "Missed". We believe this error may be due to Daylight Savings Time, but our team is still investigating until we know for sure. In the meantime, we have decided to disable backup email reports for all partners until we've found a solution to this problem. We sincerely apologize for any distress, confusion, and a stressful interruption to your weekend. We're working hard to resolve this issue as quickly as possible, and will keep you updated as we learn more. Thank you so much for your patience and cooperation, and please don't hesitate to reach out to us at support@magnusbox.com for any questions or concerns. Thank you again, and enjoy the rest of your weekend.