Magnus Box - Data center power failure – Incident details

All systems operational

Data center power failure

Resolved
Operational
Started 2 months agoLasted 2 days

Affected

Storage Gateways

Major outage from 7:15 PM to 7:50 PM, Operational from 7:50 PM to 12:23 AM

Nexus

Major outage from 7:15 PM to 7:50 PM, Operational from 7:50 PM to 12:23 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    After reviewing our datacenter systems. We determined that none of the storage clusters were affected. The upstream providers' network connection dropped between the time the area lost power and the time the generators came online. We are engaging with our upstream provider to perform an RCA and mitigate this issue from happening in the future. The Magnus Box DC is currently on generator power, and all systems are operational.

  • Investigating
    Investigating
    Due to the current storms affecting Michigan, the Magnus Box data center has lost power. Our recovery teams are heading on site to assess the issue and restore power. This will affect the Akira Nexus and Apollo storage clusters.