Magnus Box - Outage Notification – Partner Node 0 (Atlanta) – Incident details

All systems operational

Outage Notification – Partner Node 0 (Atlanta)

Resolved
Partial outage
Started about 1 month agoLasted about 13 hours

Affected

Partner Servers

Partial outage from 2:31 PM to 4:40 PM, Operational from 4:40 PM to 3:50 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The new Partner Node has been successfully deployed, and the configuration was restored from our 2 AM backup.

    Due to the IP address change, connected devices may take a little time to detect the new server and reconnect. No action is needed on your part—connections should automatically restore shortly.

    We will continue to monitor the situation and provide further updates as needed. Thank you again for your patience and understanding.

  • Identified
    Identified

    Vultr has confirmed a hardware failure affecting Partner Node 0 in their Atlanta datacenter. Their engineering team is still investigating but has stated there is no certainty of a positive outcome.

    To restore service as quickly as possible, we are now deploying a new Partner Node using our hourly configuration backups. This process is underway and is expected to take approximately one hour.

    We will continue to provide updates as progress is made. Thank you for your continued patience.

  • Investigating
    Investigating

    We’ve been notified of a partial outage at Vultr’s Atlanta datacenter that is affecting Magnus Box partners on Partner Node 0. Vultr’s team is actively working with onsite technicians to restore service as quickly as possible. We’re monitoring the situation and will provide updates as we receive them.

    Thank you for your patience.