- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoring
The new Partner Node has been successfully deployed, and the configuration was restored from our 2 AM backup.
Due to the IP address change, connected devices may take a little time to detect the new server and reconnect. No action is needed on your part—connections should automatically restore shortly.
We will continue to monitor the situation and provide further updates as needed. Thank you again for your patience and understanding.
- IdentifiedIdentified
Vultr has confirmed a hardware failure affecting Partner Node 0 in their Atlanta datacenter. Their engineering team is still investigating but has stated there is no certainty of a positive outcome.
To restore service as quickly as possible, we are now deploying a new Partner Node using our hourly configuration backups. This process is underway and is expected to take approximately one hour.
We will continue to provide updates as progress is made. Thank you for your continued patience.
- InvestigatingInvestigating
We’ve been notified of a partial outage at Vultr’s Atlanta datacenter that is affecting Magnus Box partners on Partner Node 0. Vultr’s team is actively working with onsite technicians to restore service as quickly as possible. We’re monitoring the situation and will provide updates as we receive them.
Thank you for your patience.